Advice Line
This could be helpful if you’re aged 18-24 and:
- You are having housing issues
- You want to move out but want to know your housing options
- You are worried that you might become homeless
What is it?
You do not have to be homeless to call! Our experienced workers can discuss things like housing options, money advice, benefits information, and more. If it’s something we aren’t experts in, we can direct you to other agencies or services who can help.
What happens when you contact us?
You do not have to be homeless to get in touch and get support, in fact, it’s really important you talk to someone about any problems you are having as soon as possible.
When you call our 18+ advice line, you will need to leave a voicemail with your name and why you are calling, a support worker will call you back as soon as possible.
When they call back, they’ll ask you a few more questions about your housing situation or any other issues you are having. They’ll explain to you that what you tell them will be confidential, unless they feel like you or someone else is in danger. Then they’ll ask a couple more questions about things like your age, employment status, mental and physical health etc. It’s important you’re honest, as the information you give us will affect the advice we give. We’ll then discuss the ways we can help and the different options you have. If someone else would be able to help you better than us, we can point you in the right direction and help you contact them.
Remember, we are here to listen and help.
You can call us on 08000 355 775 9.30am to 1.30pm, Monday to Friday or email This email address is being protected from spambots. You need JavaScript enabled to view it.
18-24 Advice Line,
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Mediation
This could be helpful if you are aged 10-24 and:
- You feel like you’re always having arguments about the same things
- It’s hard to communicate with your family
- You are worried you might be asked to leave home
- Even if your challenge isn’t listed above, we encourage you to enquire to see if we help you.
What is it?
Mediation is a free confidential, impartial mediation service that works with families in Hertfordshire who are experiencing conflict or a breakdown in relationship.
Mediation gives everyone the time and space in a calm environment to explore what is going on for them, to hear from each other, before then finding ways to move forward that seem fair and practical to everyone involved, resulting in fewer arguments and improving family relationships. Mediators will help you to identify what’s not working as well as identify where you would like to get to and what you would like to change.
Our mediators are fully qualified and highly skilled in managing difficult discussions and high emotions within family meetings, helping families recognise for themselves what issues need to be resolved.
Mediators do not:
- Give advice or tell anyone what to do
- Take sides or represent one person
- Make judgments about families
- Go to family homes
Mediators do:
- Help families to gain new skills in communication and managing arguments
- Help families to find the right solutions for them
- Help families to make long term changes for the future
What happens when you contact Mediation?
When you contact our mediation team, either by phone or email, they will ask you a few questions about what is going on and why you would like to do mediation. They will explain a bit more about what mediation is and can help to answer any questions you might have.
You will be asked to complete a referral form, which will be emailed to you. You might need help from an adult to complete the form - this could be a parent, carer, or teacher. For mediation to go ahead, all the people involved (e.g. you and your parent(s)) need to agree to it, so you will need to get them to sign the referral form too. If you are under 13, your parent/carer will have to sign for you.
If you are worried that the other person won’t agree to the mediation, you can suggest they call us and we can talk to them about any worries they have and answer their questions.
How to contact us:
Email This email address is being protected from spambots. You need JavaScript enabled to view it. or head to https://www.hyh.org.uk/our-services/mediation to enquire
[
Watch Sarah's Story](https://www.youtube.com/watch?v=ZdcmBATgR7Q&autoplay=1)
Outreach Housing Support
This could be helpful if you’re aged 18-24 and:
- You are a care leaver
- You’re leaving supported accommodation
- You’re at risk of eviction from temporary or permanent accommodation
What is it?
Moving out and living independently can be exciting, but there is also a lot to learn and it can be quite overwhelming. One of our support workers can work with you for up to 6 months to get you confidently living independently. Your worker can give you support and advice on things like keeping your tenancy, independent living skills, finding suitable accommodation, budgeting, education and training, debt advice, and more! You can get in touch about this service by calling our 18+ advice line.
Contact us:
You can call us on 08000 355 775 9.30am to 1.30pm, Monday to Friday or email This email address is being protected from spambots. You need JavaScript enabled to view it.
[
Watch Eliza's Story](https://www.youtube.com/watch?v=c06BxQNFMnA&autoplay=1)
