In a nutshell, what do you do?
I work part-time managing hyh’s database, ensuring we collect and use information effectively. I enjoy building custom objects that help track trends, identify service gaps, and ultimately improve the support we provide to those experiencing homelessness or a threat of homelessness.
What appealed to you most about joining hyh?
I originally joined to work on the ‘Rent Deposit Guarantee Scheme’, and I was drawn to the charity’s commitment to making a real difference. Over the years, I’ve seen first-hand the impact of our work, and I’m proud to be part of the team shaping its future.
What is the most challenging part of what you do?
Making sure our data tells the right story. It’s crucial that we capture information in a way that truly reflects the needs of our service users and helps improve the support we offer.
What is the most rewarding thing?
Knowing that the work I do behind the scenes contributes to real change—helping people get the right support at the right time. Seeing data lead to better services is incredibly fulfilling.
What do you hope to achieve whilst working here?
I want to continue improving how we collect and use data, making sure it drives meaningful change. By refining our systems, we can better support service users and help shape the future of homelessness services.